Audience Services

Regina, 2008.

Here are some common questions about tickets to the opera. If you need more information, don`t hesitate to contact the Pacific Opera Victoria box office at 250.385.0222 or by email to .

When do single tickets go on sale?

For single ticket sale dates for each opera of the season, please see our main box office page.

Season subscriptions go on sale before single tickets and are the most economical way to ensure you have a ticket for each opera. Subscribers also have exchange privileges and may purchase subscriptions and additional single tickets before they go on sale to the general public. Find out more about subscriber benefits.

Where can I buy tickets?

Single tickets can be purchased in person at the following locations:

  1. The Pacific Opera Victoria Box Office
    Suite 500 - 1815 Blanshard Street, Victoria
    9 am to 5 pm, Monday to Friday
  1. The Royal Theatre Box Office
    805 Broughton Street, Victoria
    9:30 am to 5:30 pm, Monday to Saturday
    Closed for lunch 1:30 to 2 pm
    Open two hours prior to performance start time
  1. The McPherson Playhouse Box Office
    #3 Centennial Square, Victoria
    9:30 am to 5:30 pm, Monday to Saturday

Single tickets can be purchased over the phone by calling

  1. The Pacific Opera Victoria Box Office
    250.385.0222
  1. The Royal & McPherson Theatres Society (RMTS) box office
    250.386.6121
    toll-free: 1.888.717.6121

Single tickets also may be purchased online through the Royal and McPherson Theatres Society web site.

Orders placed through the RMTS box office are subject to a handling fee of $3 per order for online orders, and $1.50 per ticket for telephone orders.

There are no additional fees when orders are placed through the POV box office (in person or over the phone).

Season Subscriptions and Discount Packages are available only through the Pacific Opera box office. You may order your subscription as follows:

  1. In person or by mail through the POV office
    Suite 500 - 1815 Blanshard Street, Victoria
    9 am to 5 pm, Monday to Friday
    By phone: 250.385.0222
    Online through POV's secure Online Subscription Form

What is the Ticket Exchange Policy?

  • Subscribers may exchange their tickets for another performance of the same opera by contacting the POV Box Office at least one business day before the scheduled performance. This service is complimentary through our office. Subscribers may also exchange their tickets through the RMTS for a fee of $2 per ticket.

  • Single ticket buyers may exchange their tickets for another performance of the same opera for an exchange fee of $2 per ticket. Simply contact the POV Box Office at least one business day before the scheduled performance.

  • If the new ticket is a higher price, the difference in price must be paid. There are no refunds or credits if the new ticket is a lower price point than the original.

  • Seating is subject to availability.

How do I exchange my tickets?

  • By phone:
    Call the Pacific Opera Victoria Box Office directly at 250.385.0222 at least one business day prior to your original performance date, and we can arrange new seats for you. There is no charge for this service if you are a subscriber, unless your new ticket costs more than the original. There is an exchange fee of $2 per ticket if your ticket is not part of a subscription package. All exchanges are subject to availability.
  • In person at the Pacific Opera box office:
    Bring your tickets to our office at Suite 500 - 1815 Blanshard Street (office hours are 9 to 5, Monday to Friday).There is no charge for this service if you are a subscriber, unless your new ticket costs more than the original. There is an exchange fee of $2 per ticket if your ticket is not part of a subscription package. All exchanges are subject to availability.
  • In person at the Royal Theatre or McPherson Playhouse box offices:
    Bring your tickets to either theatre's box office (office hours are 9:30 to 5:30, Monday to Saturday. Please note the Royal Box Office is closed for lunch from 1:30 pm to 2:00 pm). There is a $2.00 charge per ticket for all exchanges made through either of the RMTS box offices.
  • Your new tickets will be sent to you by mail. If there is not enough time to safely mail your new tickets back, they will be held for you to pick up at the Royal Theatre box office when you come for the performance.  

What if I cannot attend a performance?

  • All tickets are non-refundable..

  • Subscription tickets may be returned as a tax-deductible donation. To return your subscription tickets, please contact the POV Box Office at least one business day prior to your original performance date. A charitable tax receipt in the amount of the donated ticket will be issued by mail shortly after the performance.

  • Single tickets cannot be returned. If you are unable to attend your scheduled performance or to exchange your ticket for another performance, please consider sharing the opera experience by passing your tickets along to a friend or colleague.

What if I lose my tickets?

Tickets can be reprinted at the Royal Theatre box office when you arrive for the performance. Please arrive at the box office at least 30 minutes prior to performance start time and bring some ID. A replacement ticket will be issued at that time.


 

250.385.0222

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